Services
AI-assisted support
The first reply, handled — with an easy handoff to a person.
LLMRAG
What this looks like
A support question comes in and gets answered against your own documentation and past answers — not a generic model guessing — with a clean handoff to a human the moment it's outside what the system should be trusted to answer alone. The goal is never to remove the person; it's to remove the repetitive first-line work that eats their day.
Grounded, not improvised
We build this on retrieval against your actual knowledge base (RAG), so answers are traceable back to a real source rather than invented. Where confidence is low, it escalates instead of guessing.
What you get
Faster first response on the questions that don't need a human, and a clear, logged escalation path for the ones that do.
Good fit if you're
- Teams answering the same handful of support questions daily
- Founders who are still the only person who can answer certain tickets
- Anyone whose response time suffers outside business hours